Shipping policy
<p><em>Last updated: October 30, 2026</em></p>
<h3>Processing time</h3>
<p>In-stock items are packed and handed to the carrier within <strong>1–3 business days</strong>. Handmade-to-order pieces (marked on the product page) take 5–10 business days before dispatch. You will receive a tracking number by email once your parcel is on its way.</p>
<h3>Shipping rates & free shipping</h3>
<table>
<tr><th>Region</th><th>Standard shipping</th><th>Estimated delivery</th></tr>
<tr><td>United States</td><td>$14.90 — <strong>free on orders over $99</strong></td><td>8–14 business days</td></tr>
<tr><td>Europe / UK</td><td>$12.90 — <strong>free on orders over $89</strong></td><td>8–16 business days</td></tr>
<tr><td>Southeast Asia</td><td>$6.90 — <strong>free on orders over $59</strong></td><td>5–10 business days</td></tr>
<tr><td>Rest of world</td><td>$19.90</td><td>10–20 business days</td></tr>
</table>
<h3>Customs & duties — read this part</h3>
<p><strong>United States:</strong> All US orders ship <strong>Delivered Duty Paid (DDP)</strong>. Import duties and customs fees are included in your shipping cost — <strong>you will never be asked to pay anything extra when your parcel arrives</strong>. (US customs no longer allows small parcels to clear without duties prepaid, so we handle this for you up front.)</p>
<p><strong>European Union & UK:</strong> Parcels under €150 are duty-free into the EU; a small standard customs handling fee set by the EU applies. VAT is collected at checkout where required, so there are no surprise fees on delivery.</p>
<p><strong>Other regions:</strong> Import duties, if charged by your country, are the responsibility of the recipient. We declare all parcels accurately.</p>
<h3>Tracking & delays</h3>
<p>International parcels occasionally sit at a customs hub with no tracking updates for 1–2 weeks; this is normal and the parcel is still moving. If tracking has not updated for more than 21 days, email <strong>w419818687@gmail.com</strong> and we will open an investigation with the carrier.</p>
<h3>Lost parcels</h3>
<p>If a parcel is confirmed lost by the carrier, we will send a replacement or a full refund — your choice.</p>