FAQ — Frequently Asked Questions
<h3>Orders & Shipping</h3>
<p><strong>Where do you ship?</strong><br>We ship worldwide from our workshop in Zhengzhou, China, with tracked air freight. The US, Europe, and Southeast Asia typically take 7–15 business days.</p>
<p><strong>How much is shipping?</strong><br>Free standard shipping on orders over $79 (US), $89 (EU), or $59 (Southeast Asia). Below the threshold, shipping is calculated at checkout.</p>
<p><strong>Will I pay customs duties?</strong><br>Import duties, if any, are set by your country and are the responsibility of the buyer. We declare all parcels accurately.</p>
<h3>Products & Craft</h3>
<p><strong>Are the bracelets and pendants handmade?</strong><br>Yes — every piece is hand-finished in small batches by our partner artisans, so slight variations are part of each piece's character.</p>
<p><strong>What are the beads and cords made of?</strong><br>Materials are listed on each product page: sandalwood, agarwood, bodhi seeds, brass, silver, and waxed cord, among others.</p>
<p><strong>Are the talismans printed or hand-brushed?</strong><br>Hand-brushed calligraphy talismans are marked as such on their product pages; other designs are finely printed reproductions.</p>
<h3>Care</h3>
<p><strong>How do I care for wooden beads?</strong><br>Keep them dry, avoid perfume and prolonged soaking, and store them in the pouch provided. Wood deepens in color with wear — that is the beauty of it.</p>
<p><strong>Can I wear my pendant in the shower?</strong><br>We recommend removing all jewelry before bathing or swimming, especially wood and silk cord pieces.</p>
<h3>Important Notice</h3>
<p><em>Our cultural pieces and fortune-telling services are offered for cultural interest and entertainment purposes only. They do not constitute medical, financial, or legal advice, and we make no claims of supernatural outcomes.</em></p>
<h3>Contact</h3>
<p>Anything else? Write to us via the <a href="/pages/contact">Contact page</a> — we reply within 1 business day.</p>